Shipping policy

Shipping Locations

We currently ship our rugs across Europe. If your country is not available at checkout, please contact us, and we'll do our best to accommodate your request.

Processing Time

All orders are processed within 1–3 business days. Orders placed on weekends or holidays will be processed the next business day.

Delivery Time

• Standard Shipping: 5–10 business days

• Express Shipping (if available): 2–5 business days
  Delivery times may vary based on your location and selected shipping method.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the weight/size of your order. We occasionally offer free shipping promotions, so be sure to sign up for our newsletter!

Order Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number. You can use this number to track your shipment status at any time.

Customs & Duties

International orders may be subject to customs fees and import duties of the destination country. These charges are the responsibility of the recipient.

Damaged or Lost Packages

If your package is lost or arrives damaged, please contact us within 48 hours of delivery with your order number and photos (if applicable), and we’ll work to resolve the issue promptly.